Do you accept credit card payment?
Our answer:   Yes.   We accept MasterCard, Visa, Discover and JCB.

How much can I expect to pay for my repair?
Our answer:   We predicate our repair prices on output wattage and complexity, thus yielding an honest and competitive price for our customer.

Are there any other costs associated with my repair?
Our answer:   Our customers are responsible for shipping to and from our repair facility.   On occasion, a high cost component may require replacing.   In these instances, we will obtain your approval for an extra charge prior to proceeding.

Is my money refundable?
Our answer:   Your money would be refundable if we were not able to honor a warranty repair.

What is the payment structure?
Our answer:   We accept credit cards, corporate checks and electronic payment systems, whichever is most suitable to you, our client.

What power supply repairs are you proficient in?
Our answer:   JW Global repairs virtually every power supply known to man!   The breadth of our technicians' experience and talent covers all manufacturers of power supplies.

What sets you apart from other power supply repair companies?
Our answer:   We at JW Global pride ourselves in providing you a quality product for your repair dollar.   We want you to WANT to come back to us for subsequent repairs.

What size power supplies are you typically used to repairing?
Our answer: Up to 10,000 watts, and everything in between.

How do I know what size my power supply is?
Answer:   Typically, the label plate will identify "Maximum Output X watts" or "Output Not To Exceed X Watts".   In those instances which it does not definitively state the output wattage, multiply the output amps time volts for each channel to obtain watts, then add the watts.   Occasionally, the maximum output will be less than the combined channel wattage; however, this is a guideline to use.

I have an existing power supply that needs repair. Can you fix it and how much does that cost ?
Our answer: We need to know the make and model, and the wattage, then we can often quote right over the phone. Otherwise, send it in and we will provide a free repair quote."

What is my role in the repair process?
Our answer:   To assist us in providing you a quality, rapid repair you can provide:

• The unit in as-failed condition
• Symptoms at the time of failure
• Any particulars regarding interfaces and permission signals from its parent equipment, if possible.

How will you provide constant communication to me on the status of my power supply repair?
Our answer: The hallmark of our customer support is communication. We will communicate with you for anything out of the ordinary, or we may call or email you to let you know the repair is shipping sooner than expected so you may adjust your business plans accordingly."

After I decide I want you to repair my power supply, what happens next?
Our answer:   We will provide you with an RMA number and the shipping information.   We will also discuss other relevant administrative topics such as credit terms, ship to and bill to addresses, etc. to complete our internal documentation.

Who will be assigned to work on my power supply?
Our answer:   We will assign your power supply to a technician with the pertinent experience level relevant to your particular power supply.   All of our technicians are significantly experienced for the units they are assigned.

During your repair process, what are the most important elements?
Our answer:   We consider all elements of the process equally important.   A thorough evaluation, in-depth troubleshooting, skilled component replacement and wide ranging, knowledgeable testing all comprise a quality repair.

Will I be required to provide materials based upon how you estimate the repair?
Our answer:   Any information you have regarding interfaces with parent equipment, where applicable, assists in thorough troubleshooting.

If I have any questions or problems during the repair of my power supply, who can I talk to?
Our answer:   You can call our number, 1-888-910-8600, and anybody will be happy to assist you.   For best results, however, ask directly for Elaine to receive the highest level of knowledgeable customer service.

What is your core expertise?
Our answer:   Power supply repair.   Additionally, we have staff experienced in the repair of monitors and terminals, and UPS'.

What industries have you repaired power supplies for?
Our answer:   Many, including telecommunications, broadband, agricultural equipment, semiconductor manufacturing, banking, manufacturing, aviation, military, medical equipment, broadcast and radio.

I recently called my vendor and he had just shipped my power supply to Europe for repair.   Do you repair in house, or do you outsource to another company?
Our answer:   We do all our repairs in house, under one roof, yielding quick turnaround.

Do you guarantee your repair service?
Our answer:   Yes, we do.   We typically offer a 180 day warranty on all power supply repairs.

Are you ISO certified, and if so, who is your registrar and what is your registration number?
Our answer:   Yes, we are ISO 9001:2000 certified.   Our certification is registered by Underwriters Laboratories, the leading name in quality.   Our registration number is A11936, and may be verified at http://database.ul.com/cgi-bin/XYV/template/LISEXT/1FRAME/isosrch.html .

How often is your ISO registration reviewed?
Our answer:   We receive our Continuing Assessment every six months.   Many companies reregister every three years, however, we opted for the continuing assessment process to ensure our system is up to date with the latest requirements, operating efficiently and receiving the maximum outside audits.

How do I verify your ISO registration?
Our answer:   You may verify our ISO registration at www.ul.com .   Go to http://database.ul.com/cgi-bin/XYV/template/LISEXT/1FRAME/isosrch.html and type JW Global in the "Company Name" block.

Why would I do business with you?  
Our answer:   Only you can make that decision.   However, if you're interested in a quality repair, excellent warranty, flat rate pricing, quick turnaround and enjoying the added value of a communicative relationship, the reasons to do business with us are evident.

How many years of experience does your staff have?
Our answer:   The staff and management of JW Global average over twenty years experience in each of their specialties.

Are you listed on Dun and Bradstreet?
Our answer:   Yes.

Are you a national repair company?
Our answer:   Yes.   We serve customers from all fifty states and several international locations.

What is the average cycle time for repairs?
Our answer:   We are staffed to maintain a ten-day turn around time on your repair.

How many businesses have you worked with?
Our answer:   Hundreds, from all industries.

Where can I find case studies of companies you worked with?
Our answer:   In certain instances, we will provide key references.  

Do you have any other free materials you can send me explaining a little more about what you do for your clients?
Our answer:   Upon request, we would be happy to provide you with our one page capabilities statement.