Our Commitment to You
Fully understand your essential business requirements as they relate to your customers, patients and internal departments who depend on a fully-functioning and reliable power supply.
Provide exceptional value to you and maximize your return on repair dollars through our Pricing Options, cost-benefit analysis on repair/replace decisions, routine and in-depth emergency repairs, and proactive preventive maintenance programs.
Honor our turnaround time for repair, and institute quality-control reliability of repair through rigorous testing that exceeds your operating standards. Our commitment to quality and full restoration is backed by our Warranty Program.
Communicate openly with you over the phone or by timely e-mails, a password-protected Customer Order Tracking System, Certificates of Conformance and with Failure Analysis Reports and extensive Repair Reporting. That means no unwelcome surprises.
Identify creative solutions to solve non-routine legacy power supply problems.
Establish a mutual level of trust and respect between all parties.
Respond to your unique needs including emergency turn around time. Adhere to the unique specifications of your industry, and work with you collaboratively and creatively to solve problem situations.
A final goal is to function as an “internal” service department or provide “transparent” repair services for your customers.